Technical Skills for Client Success

Technical Skills for Client Success

In this course, you will gain the technical skills necessary to be an effective member of a client success team. You'll learn to use Google products such as Sheets, Drive, and Docs, as well as develop your quality assurance skills, including note-taking and writing minutes of meetings (MoMs), among other key competencies.

Responsible Jumana Hirzallah
Last Update 04/01/2025
Members 4
Basic Client Success SOPs & Policies: Tools
  • Google Workspace for Success
    2Lessons ·
    • Google Drive: Organizing Client Folders
    • Assignment Station: Google Drive: Organizing Client Folders
  • Project Management Essentials
    4Lessons ·
    • Notes Taking & Documentation Best Practices
    • Quality Assurance in Client Success
    • Content Writing & Optimization Quality Assurance
    • Assignment Station: Quality Assurance in Client Success