All Courses

Welcome to the course! Here, you'll get a solid rundown of everything you need to know as part of the Client Success Team for the Strategy& (ST&/S&) account. We’ll cover the requests process, relationship management, Odoo functionality, auditing practices, and more. By the end, you’ll have all the tools and know-how to shine in your role and keep our consultants happy!

This course, "Managing Ad Hoc Projects Like a Pro" provides a comprehensive introduction to the essential skills and strategies needed to navigate the unique challenges of ad hoc projects at Prezlab. Through engaging case studies, participants will explore best practices in business development, focusing on how to effectively manage unplanned initiatives.

By the end of this course, participants will have a well-rounded understanding of ad hoc management, empowering them to lead projects that drive organizational success while enhancing their overall professional communication skills.

In this course, you'll master PwC account management through a comprehensive step-by-step guide. We’ll begin with an introduction to PwC and our partnership with them, followed by an overview of the workflow. Next, you’ll learn how to use the VOM system to track and invoice requests. We’ll also cover the Odoo guide tailored for PwC, detailing the process of utilizing it effectively. Additionally, you'll receive valuable tips for mastering the account and managing the scoping of requests for each service.

This document will help you master the scoping process for various services, including PPT, videos, layouts, content, and branding. You’ll learn the appropriate processes for each service, allowing you to dive deeply into your scoping tasks.

It will equip you with essential questions, helping you understand why you’re asking them and what to expect in response. Additionally, you’ll discover ways to transition to the next stage of your scoping process.

Furthermore, you’ll gain insights into the services we offer at Prezlab, including how we engage with our clients through tailored agreement offers, as well as the Service Level Agreements (SLAs) for each service. This information promotes transparency and credibility in our client interactions.

In this course, you'll learn how to effectively manage a shift, maximize productivity at both the start and end of your day, and learn how to assign tasks to your designers. We'll also cover key areas to focus on, things you shouldn't overlook, and how to handle handovers smoothly. Plus, you'll have this as a handy reference to ensure you never miss a step.